Privacy Policy
Welcome to CellarGate.site (“we”, “us”, or “our”). This Privacy Policy explains how CellarGate Digital (Pty) Ltd collects, uses, discloses, and protects your personal information when you visit or use our website https://cellargate.site (the “Website”) and related services.
By accessing or using our Website, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree, please do not use our Website.
1. Legal Entity Information
CellarGate Digital (Pty) Ltd
Company Registration Number: 2024/112233/07
Registered Address: Unit 4, Vineyard Office Estate, 1 Devon Valley Road, Stellenbosch, 7600, South Africa
Email: support@cellargate.site
Website: https://cellargate.site
2. Information We Collect
2.1 Information You Provide
We collect personal data that you voluntarily provide when you interact with our Website or services, including but not limited to:
Name
Email address
Contact details (phone number, postal address)
Payment information (processed securely via third-party providers)
User account information (username, password)
Communication and correspondence (e.g., support requests, feedback)
2.2 Information Collected Automatically
When you use the Website, we may automatically collect certain technical and usage information, such as:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking data
3. How We Use Your Information
Your personal information is used for the following purposes:
To provide, manage, and improve our services and Website
To process transactions and manage your account
To communicate with you about updates, promotions, or support inquiries
To comply with legal and regulatory requirements
To prevent fraud and ensure Website security
To analyze Website usage and improve user experience
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Your consent
Performance of a contract or services requested by you
Compliance with legal obligations
Legitimate interests, such as improving services and protecting security
5. Sharing and Disclosure of Information
We do not sell your personal data. We may share your information with:
Service providers and partners assisting us with Website operations, payment processing, and marketing
Legal and regulatory authorities when required by law
Third parties involved in business transactions such as mergers or acquisitions
All third parties are required to protect your personal data and use it only for the agreed purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and deliver personalized content. You can control or disable cookies through your browser settings, but this may affect Website functionality.
For more information, please see our Cookie Policy https://cellargate.site/cookie-policy (if applicable).
7. Data Security
We implement reasonable technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data will be securely deleted or anonymized.
9. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:
Access the personal information we hold about you
Request correction or deletion of inaccurate or incomplete data
Object to or restrict processing of your data
Withdraw consent where applicable
Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, please contact us at privacy@cellargate.site.
10. Children’s Privacy
Our Website and services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If you believe we have collected such data inadvertently, please contact us for removal.
11. International Data Transfers
Your data may be transferred and processed outside South Africa, where different data protection laws may apply. We ensure appropriate safeguards are in place to protect your information in such cases.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
CellarGate Digital (Pty) Ltd
Email: privacy@cellargate.site
Address: Unit 4, Vineyard Office Estate, 1 Devon Valley Road, Stellenbosch, 7600, South Africa